Certified Quality Auditor (CQA) Prasctice Exam

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What should an auditor do when an auditee is not providing necessary information?

  1. Continue to repeat the questions until the auditee answers

  2. Explain to the interviewee the consequences of being uncooperative

  3. Terminate the interview and skip that section of the plan

  4. Request that the escort clarify the questions to the auditee

The correct answer is: Request that the escort clarify the questions to the auditee

Requesting that the escort clarify the questions to the auditee is an effective strategy for addressing situations where the necessary information is not being provided. An escort, often a knowledgeable individual who is present during the audit, may have a better understanding of the context or the specific terminology that could facilitate communication. This helps ensure that the questions are understood correctly, which can lead to acquiring the required information without escalating tension or causing frustration for either party. This approach not only demonstrates patience but also maintains a collaborative atmosphere, making it easier for the auditee to engage in the process. It is important for auditors to adapt their communication style to suit the circumstances and the individuals involved to promote a constructive dialogue.

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