Certified Quality Auditor (CQA) Prasctice Exam

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Quality system audits primarily aim to evaluate what?

Specific procedures significant to a company's quality mission
Overall approach to quality management
Quality aspects of specific processes
Organizational units with specific assigned missions

The correct answer is: Overall approach to quality management

The primary aim of quality system audits is to assess the overall approach to quality management within an organization. This includes evaluating how well the organization's quality management system (QMS) is implemented and whether it aligns with established standards and objectives. In this context, the overall approach encompasses the policies, procedures, and processes in place that impact the quality of products or services. It is crucial for auditors to determine if the QMS effectively supports the organization’s commitment to quality and continuous improvement. While other aspects, such as specific procedures or processes, may be examined during an audit, the overall focus is on how these elements contribute to the QMS as a whole. This comprehensive assessment helps ensure that the organization is adhering to best practices in quality management and achieving desired outcomes in terms of quality performance and customer satisfaction.